Welcome to Sabika Tech. These Terms of Service (“Terms”) govern your access to and use of the Sabika Tech website, products, software, services, and solutions.

By accessing our website or engaging our services, you agree to comply with and be legally bound by these Terms.

If you do not agree with any part of these Terms, you should discontinue use of our website and services.

1️⃣ About Sabika

Sabika is a technology company providing digital solutions and professional services, including but not limited to:

• ERP Implementation (Powered by Odoo)
• AI Automation Solutions
• Custom Software Development
• System Integration
• Business Process Automation
• IT Consulting Services

Our services are designed to help businesses improve operational efficiency, automation, scalability, and digital transformation.

2️⃣ Acceptance of Terms

By:

• accessing our website,
• submitting inquiries,
• using our software or services,
• or entering into a project agreement with Sabika Tech,

you acknowledge that you have read, understood, and agreed to these Terms of Service.

These Terms apply to all visitors, users, clients, and other parties interacting with Sabika Tech.

3️⃣ Website Usage

Users may access and use the Sabika Tech website solely for lawful and legitimate business purposes.

You agree not to:

• use the website in violation of applicable laws or regulations
• attempt unauthorized access to systems, servers, or databases
• interfere with website functionality or security
• distribute malicious software, spam, or harmful code
• copy, scrape, reproduce, or exploit website content without permission
• misuse forms, chat systems, or communication channels

Sabika Tech reserves the right to restrict or terminate access for activities deemed harmful, abusive, or unlawful.

5️⃣ Client Responsibilities

Clients agree to:

• provide accurate and complete information
• cooperate during implementation and project execution
• provide timely feedback, approvals, and required materials
• ensure authorized access to systems and environments when necessary
• maintain the confidentiality of credentials and internal systems
• use delivered solutions responsibly and lawfully

Project delays caused by incomplete information, delayed approvals, or client-side issues may impact delivery schedules.

6️⃣ Intellectual Property Rights

Unless otherwise stated in a written agreement:

• Sabika Tech retains ownership of all proprietary tools, frameworks, methodologies, templates, and pre-existing intellectual property used during service delivery.
• Clients retain ownership of their own business data and materials.

Website content, branding, graphics, software, documentation, UI/UX elements, and source materials are protected by intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written consent from Sabika Tech.

7️⃣ Software, Custom Development & Deliverables

For custom software projects:

• deliverables will follow the agreed project scope
• modifications outside the original scope may require additional agreements
• project timelines may vary depending on complexity and client responsiveness

Unless explicitly agreed otherwise in writing:

• third-party software licenses remain subject to their respective providers
• open-source components remain governed by their original licenses

Sabika Tech does not guarantee compatibility with unsupported third-party systems unless specifically agreed in writing.

8️⃣ ERP & Third-Party Platforms

Sabika Tech may implement or integrate third-party technologies such as:

• Odoo
• cloud infrastructure providers
• APIs
• external integrations
• AI services
• payment gateways

Clients acknowledge that:

• third-party services may change independently
• external service availability is outside Sabika Tech’s control
• pricing, licensing, or API policies may change without notice

Sabika Tech is not responsible for outages, limitations, or policy changes from third-party providers.

9️⃣ AI & Automation Disclaimer

AI-based solutions provided by Sabika Tech are designed to assist operational workflows and improve efficiency.

Clients acknowledge that:

• AI-generated outputs may not always be fully accurate
• human review and validation may still be required
• AI systems may depend on third-party AI providers or models

Sabika Tech does not guarantee absolute accuracy, uninterrupted operation, or error-free AI outputs.

🔟 Confidentiality

Sabika Tech values the confidentiality of client information.

Any non-public business information shared during projects will be treated as confidential and used solely for project-related purposes unless otherwise required by law.

Both parties agree not to disclose confidential information to unauthorized third parties without consent.

1️⃣1️⃣ Payments & Billing

Payment terms will be defined in:

• quotations
• invoices
• project agreements
• subscription agreements

Clients agree to:

• complete payments according to agreed schedules
• pay applicable taxes or fees where required

Late payments may result in:

• project delays
• suspension of services
• restricted support access
• delayed deliverables

Sabika Tech reserves the right to pause ongoing work for overdue accounts.

1️⃣2️⃣ Support & Maintenance

Support services may be provided under:

• maintenance agreements
• support plans
• subscription packages
• separate service arrangements

Support scope may include:

• bug fixing
• technical assistance
• monitoring
• updates
• operational support

Response times and service availability depend on the selected support arrangement.

1️⃣3️⃣ Batasan Tanggung Jawab

To the maximum extent permitted by law, Sabika Tech shall not be liable for:

• indirect or consequential damages
• loss of revenue or profits
• business interruption
• operational downtime
• kehilangan data
• cybersecurity incidents beyond reasonable control
• third-party service failures
• client misuse of systems or software

Clients remain responsible for maintaining appropriate backups, internal controls, and operational procedures.

1️⃣4️⃣ Warranties Disclaimer

Sabika Tech provides services and solutions on an “as-is” and “as-available” basis unless otherwise specified in written agreements.

We do not guarantee:

• uninterrupted service availability
• absolute compatibility with all environments
• error-free operation
• specific business outcomes or financial results

1️⃣5️⃣ Suspension & Termination

Sabika Tech reserves the right to suspend or terminate services if:

• these Terms are violated
• unlawful activity is detected
• abusive conduct occurs
• payment obligations are not fulfilled
• misuse of systems or services is identified

Clients may terminate services according to the terms defined in applicable agreements.

1️⃣6️⃣ Force Majeure

Sabika Tech shall not be held liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to:

• natural disasters
• internet outages
• cyberattacks
• government restrictions
• infrastructure failures
• third-party platform outages

1️⃣7️⃣ Changes to Terms

Sabika Tech reserves the right to modify or update these Terms at any time.

Updated versions will be published on this page with a revised effective date.

Continued use of our services constitutes acceptance of updated Terms.

1️⃣8️⃣ Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws and regulations of the Republic of Indonesia.

1️⃣9️⃣ Contact Information

For questions regarding these Terms of Service, please contact:

Sabika Tech

🌐 sabika.id
📧 [email protected]